Afterpay email scam
Make sure you look out for this new email scam.
Caroline avatar
Written by Caroline
Updated over a week ago

Australians using the popular site Afterpay are being targeted by a new email scam, which attempts to trick consumers into thinking their payments haven't gone through properly. The 'Buy Now, Pay Later' site has over 3.6 million customers across Australia and New Zealand.

Scammers are attempting to trick individuals into thinking that Afterpay payments have not gone through properly, requiring them to retry their payment by clicking on a link within an email.

The link then takes them to a fake lookalike page where they are asked to enter their account email address and password, with an authentication process required and a verification code sent to their mobile. They are then asked to update their payment details by entering their card details. This then prompts a one-use-only password which is likely used by the scammer to process the payment.

What to do

  • Always check the URL and email sender before clicking on URLs.

  • If you receive what you believe to be a phishing email, you can report it to the Afterpay security team by attaching the email (as an .eml file) and sending it to

  • Never open or click links within emails that are not addressed to you by name.      

  • Delete emails that appear to be from a legitimate company but use poor English or omit personal details that a legitimate sender would include.      

  • Never open emails that are from businesses that you were not expecting to hear from and/or take you to a landing page or website that is not the legitimate URL of the company the email is purporting to be sent from. 

An example of a scam email:

Fake website login page:

Just remember that if you need support or someone to talk to, our Sonder support team is available 24/7 to chat whenever you need it through the Sonder app.

If you have any questions or need extra support, we're here to help you anytime in any language. Simply start a chat with us via the home screen of the Sonder app.

Information sourced from: MailGuard

Image credit: FST Media

All content in Sonder's Help Centre is created and published for informational purposes only. It is not intended to be a substitute for professional advice.

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