Why having your location settings turned on is important
Sonder uses location information to keep you safe and informed. In order for Sonder to send you relevant information about events surrounding you (fires, floods, public health issues and other important information) it is important to have your location settings turned on and notifications enabled. If you're in need of urgent help, having your location settings turned on can help the Sonder team reach you more easily.
What are the benefits of having my location settings turned on?
You gain access to targeted safety notices that provide information such as traffic incidents and closures, local public health issues, transport delays and natural disaster information.
Having your location settings turned on allows you to use Sonder's 'Track my journey' and 'Check on me' functions. Having these activated when you're walking home at night or are in an unsafe situation can help you to stay safe.
If you don't have your location settings turned on, the team at Sonder won't be able to send a responder out to you if you're in trouble, as they won't know where you're located.
Having your location settings turned on will help Sonder's team assist you in a more timely manner. For example, if you're wanting Sonder to look at any local support options in your area, already having your location settings turned on will allow the Sonder team to see your location without having to ask.
Do you share my information with third parties?
We always seek to balance your privacy with the need to ensure your safety and wellbeing. In the event that we believe you are at risk, we may need to share your location with emergency services. If you have access to Sonder through your place of work or study, your location will never be shared with them, unless we have significant concerns for your safety and need to escalate your case to them.
How can I turn on my location settings?
For any iPhone users you can turn on your location settings by:
Clicking on Settings and scrolling down until you see the Sonder app
Click on Location and select Always.
For any Android users you can turn on your location settings by:
Clicking on Settings
Click on Location and then find and click on the Sonder app
Click on Allow all the time
If you have any questions or need extra support, we're here to help you anytime in any language. Simply start a chat with us via the home screen of the Sonder app.