It is important to act quickly whenever there’s an Injury to the eye, and Sonder is here to help assist you in the event such an incident happens. Should an eye injury occur, make sure you:

  • Act with extreme urgency (within seconds) if it is a heat or chemical burn.

  • Do not touch the eye or contact lens.

  • Do not allow the patient to rub the eye.

  • Do not try to remove any object that is embedded in or penetrating from the eye.

  • Do not persist in examining the eye if the injury is severe.

  • Do not apply pressure when bandaging the eye.

If you’re not entirely sure or comfortable about treating an eye injury, take a photo and send it to our team of trained nurses to review. Sonder’s nurses and medical professionals are always available to help you whenever you need advice on what to do so you’ll never have to worry. Simply start a chat or give us a call via the home screen of the Sonder app - we’ll be with you in seconds.

For more information on eye injuries, here’s a guide on what to look out for and what to do.


Signs and symptoms

As there are many things and scenarios that can result in an eye injury, the key signs and symptoms to look out for include:

  • Pain

  • Redness

  • Wateriness

  • Sensitivity to light

  • Swollen or spasming eyelids

  • Bleeding

  • Inability to open the eye

  • Injuries around the eye

What to do

  1. Do not try to remove an object that is embedded in, or protruding from, the eye.

  2. Cover the injured eye only, with one or more sterile pads, avoiding any protruding object.

  3. Do not put direct pressure on the eyeball.

  4. Help the patient to lie down in a comfortable position on their back.

  5. Ask the patient to try not to move their eyes.

  6. Seek medical aid and call triple zero (000) for an ambulance.


If you have any questions or need extra support, we're here to help you anytime in any language. Simply start a chat with us via the home screen of the Sonder app.

Information sourced from: St John Ambulance Australia.

Image credit: cottonbro at Pexels

All content in Sonder's Help Centre is created and published for informational purposes only. It is not intended to be a substitute for professional advice.

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