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What are the reasons for contacting Sonder?
What are the reasons for contacting Sonder?
You might feel unsure if it's okay to contact us - here's why you shouldn't be worried about asking for support.
Caroline avatar
Written by Caroline
Updated over a week ago

It’s completely okay to call us at any time of day or night – no problem is too big or small. People call us with lots of different problems. Some of them include:

  • feeling overwhelmed

  • family problems

  • friendship problems

  • feeling lonely

  • financial worries

  • feeling unsafe (thoughts of suicide or self-harm)

  • mental illness

  • bullying

  • experiencing abuse

What can I expect when I call Sonder?
When you call us you'll hear a message advising you that the call will be recorded, and asking you to advise our support team which language you'd like to speak to us in. You'll be connected immediately to our team - normally within 10 seconds of you making the call.

Who will I be connected to?

Every member of our support centre is trained in Mental Health First Aid, with a background in complex problem solving and critical response services.

What will they ask me?

Whether you use prefer to use the phone or chat, our team will ask you questions about your situation to best understand what you need. We may also ask for a few details about your Sonder membership entitlements, so that we can ensure we give you the most relevant support for your situation.

How can they help?

We will listen to your problem carefully. We may help you to work out possible solutions, or tell you about services near you that know more about your particular issue or could provide long-term help. We may also refer your case to one of our experienced nurses who can provide more specific and immediate support. We're confident that whatever your issue, you'll feel better after talking to us.

If you have any questions or need extra support, we're here to help you anytime in any language. Simply start a chat with us via the home screen of the Sonder app.

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