Misinformation and scamming
How to recognise, avoid and report scams.
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Written by Sonder
Updated over a week ago

Scams come in a variety of forms including email, phone calls and text messages.

Scamwatch is a great source of information if you suspect that an unsolicited message or call may be a scam. You can follow @Scamwatch_gov_au on Twitter to see the latest scams in circulation. For example:

Often, these kind of scams have the intention of taking payment from the innocent party. It is important to be aware of this to avoid undue financial, physical and mental stress.

Resources you can rely on:

If you are the recipient of unexpected or questionable material in any form (physical, text, phone call, email), you can rely on the following resources for clarity or validation:

  • You should check the official brand website for which the communication appears to have come from.

  • The Australian Government ScamWatch page tells you all of the current recognised scams.

  • The NZ Government Consumer Protection website tells you how to identify a scam and how to report it.

Other resources include:

Australian Cyber Security Centre:


  • Contact IDCARE if you’ve had personal details stolen. You can also call 1800 595 160


Phone companies:

If a company uses your private information and you do not agree to this, you can complain to the Office of the Australian Information Commissioner.

If you have any questions or need extra support, we're here to help you anytime in any language. Simply start a confidential chat with us via the home screen of the Sonder app.

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