Our promise to you is that we keep your personal details safe and never use them for anything other than providing the best support service to you. 

This means that we won't use your information for advertising or share it with external organisations. From time to time, however, The Sonder Support Centre may need to share your information with authorised third party service providers. 

Why we share

We always seek to balance your privacy with the need to ensure your safety and wellbeing. In the event that we believe you are at risk, we may need to share some personal information with emergency services. If you have access to Sonder through your place of work or study, we may need to escalate your case to them (eg if we can't locate you and have concerns for your safety).

How we share
Your details won't be shared unless one of our senior team managers believes it will be beneficial for your safety and wellbeing. We will only do this

  • with your permission

  • if you request we share your details because you feel uncomfortable doing so OR

  • if we've been unable to reach you, but have serious concerns for safety or wellbeing.

What we share

Only strictly required details will be shared and Sonder will endeavour to consult with you every time a third-party service provider is engaged. Examples may be your name, last known location or a unique identifier such as your employee ID or student ID.

You always have the right to control your information.

If you change your mind about seeking support, you can advise the Support team that you want to cancel the response and the team will arrange this with you. If you decide you don't want to use Sonder, simply advise the support centre and your information can be erased. If you change your mind, you can register a new account later. 

For more information, read the Sonder Privacy Policy and Terms and Conditions.

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